Refund policy

Last updated: September 30, 2026

Every ODAT piece is made to order just for you, so we can't accept returns or exchanges for size, fit or change of mind. Please check our Size & Fit guide before you order. If something arrives wrong, we'll make it right.

Misprinted, damaged, defective or wrong items

If your item arrives misprinted, damaged or defective, or isn't what you ordered (wrong product, size or color), email us within 30 days of delivery. We'll send you a free replacement or give you a full refund, including the shipping you paid for that item. Your choice.

To start a claim, email support@odat.us with:

your order number
a short description of the problem
clear photos of the issue (for a wrong item, include the size label and packing slip)

We may ask you to send the item back so it can be inspected. If we do, we'll email you a prepaid return label. You'll never pay to return a defective or wrong item. Please contact us before sending anything back; we can't process items returned without a claim.

This policy doesn't cover normal wear and tear, damage from washing or drying that doesn't follow the care label, or items that have been altered.

Changes and cancellations

Need to change your size or cancel? Email us right away. If your order hasn't gone into production yet, we'll update it, or cancel it and refund you in full. Once production has started, we can't change or cancel it, because your piece is already being made. If we can't ship your order within the time stated in our Shipping Policy, you can cancel for a full refund.